Consumer questionnaire

Anonymous Consumer Questionnaire

As part of our effort for better service and continuous improvement of the quality of our services, please help with your opinion.

Please answer the following questions.

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Section I: General Information

1. Region

2. Sex
MaleFemale

3. Age
18-2526-4445-6060 & Above

4. Education
Primary schoolMiddle School / High SchoolΑΕΙ/ΑΤΕΙ/Postgraduate

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[Write down an answer to each question ]

5. Water breaks on my property are:
FrequentRareNon-existent

6. How happy are you with the quality of the tap water;
VeryA little bitNot at all

7. Do you drink tap water?;
AlwaysFrequentRareNever

8. As a water consumer, how would you describe yourself? ;
WastefulNormalEconomy

9. The water tariff you consider to be :
CheapNormalExpensive

10. How much does the price of water affect your consumption? ;
Very muchVeryA little bitNot at all

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[Write down an answer to each question ]

11. The production of a project in the field of Water Supply is satisfactory ;
I absolutely disagreeDisagreeAgreeTotally AgreeI do not know

12. The production of a project in the field of Sewerage is satisfactory;
I absolutely disagreeDisagreeAgreeTotally AgreeI do not know

13. The adequacy of water in your property is satisfactory :
I absolutely disagreeDisagreeAgreeTotally AgreeαI do not know

14. When you mention DEYAM for some damage, the response was :
ImmediateWith some delayWith a long delay

15. Your information about the activities of DEYAM is :
Pretty goodGoodModerateNon-existent

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[Write down an answer to each question]

16. DEYAM is a serious and reliable business
I absolutely disagreeDisagreeAgreeI absolutely disagreeI do not know

17. When you visited DEYAM the employees were:
Very friendlyVery kindVery willingIndifferent

18. From your contact so far, the company staff has the required training
I absolutely disagreeDisagreeAgreeI absolutely disagreeI do not know

19. Write down complaints or comments that you want to make in order to further improve the relationship of DEYAM with the consumer

Thank you...